Imaging that working time is over, you walk home and a box with the new Samsung Galaxy S6 Edge is waiting for you at the door. How’s your feeling? Happy? Yes. Excited? Yes. How’s about when you open the box, take out the device and discover some dead pixels and scratches on the screen? Disappointed? Of course.

That is exactly the experience of somebody including rhcpcjg who posted on XDA website, complaining about this. The same situation happened the other night when he received the second phone from T-mobile. This guy returned both phone and ended up with an Apple iPhone 6.

For fear of your thinking this is just an expected event happening to someone, others had posted on XDA reporting the same situation of their Samsung Galaxy S6 Edge. There so many complaining responses that few people have postponed their Galaxy S6 Edge orders. Most posts and comment are about the scratched screen and dead pixels on the brand-new Galaxy S6 Edge’s screen. They are angry because they have to spend a fortune for a phone that looks like a secondhand.

Unless you experience the same circumstance, do share with your thoughts or the way you handle with it. Did you return it and ask for another phone? Did the replaced phone come with a flawfless state? After check all the possibilities, is it Samsung’s fault or the responsibility are on another party?