{"id":31012,"date":"2016-10-14T07:44:10","date_gmt":"2016-10-14T07:44:10","guid":{"rendered":"http:\/\/www.pricepony.com.my\/blog\/?p=31012"},"modified":"2016-10-14T07:44:10","modified_gmt":"2016-10-14T07:44:10","slug":"note-7-explosion-proves-samsung-customer-service-at-its-best","status":"publish","type":"post","link":"https:\/\/www.pricepony.com.my\/blog\/note-7-explosion-proves-samsung-customer-service-at-its-best\/","title":{"rendered":"Note 7 explosion proves Samsung customer service at its best"},"content":{"rendered":"<p><strong>The scandal of Note 7 explosion has cost Samsung billions of USD and partially destroyed their reputation. However, when we consider the way they handled the situation, there&#8217;s one thing of Samsung that is worth our appreciation: their customer service!<\/strong><\/p><div style=\"float: none; display: block; margin: 0 -10px; text-align: center;\"><!-- New Top AD MY Mobile 1 -->\n        <ins class=\"adsbygoogle\"\n             style=\"display:inline-block;width:320px;height:100px\"\n             data-ad-client=\"ca-pub-4796993490224996\"\n             data-ad-slot=\"2390501667\"><\/ins>\n        <script>\n        (adsbygoogle = window.adsbygoogle || []).push({});\n        <\/script><\/div><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-31013\" src=\"http:\/\/www.pricepony.com.my\/blog\/wp-content\/uploads\/2016\/10\/galaxy-note-7-silver-front-group-e1476342160231-1.jpg\" alt=\"galaxy-note-7-silver-front-group-e1476342160231\" width=\"478\" height=\"250\" srcset=\"https:\/\/www.pricepony.com.my\/blog\/wp-content\/uploads\/2016\/10\/galaxy-note-7-silver-front-group-e1476342160231-1.jpg 478w, https:\/\/www.pricepony.com.my\/blog\/wp-content\/uploads\/2016\/10\/galaxy-note-7-silver-front-group-e1476342160231-1-300x157.jpg 300w\" sizes=\"(max-width: 478px) 100vw, 478px\" \/><\/p>\n<h3>Note 7 explosion: Samsung customer service\u00a0is highly appreciated<\/h3>\n<p>Customer service is one of the most important factors that define the succeed of a company. Good customer service not only builds the reputation of the brand but also results in a great base of loyal\u00a0customers. While Apple has done a very good job in this, Samsung, after the scandal of Note 7 explosion, has also proved how\u00a0much they care for their customers.\u00a0The way they handled the Note 7 &#8220;nightmare&#8221; is absolutely the best\u00a0we could ask for.<\/p>\n<p>First of all, it is a huge sacrifice that Samsung decided to end Samsung Galaxy Note 7 for good. It&#8217;s worth mentioning that Note 7 is NOT a common smartphone of this Korean company. It is supposed to be their leading flagship in the whole H2, 2016. However, after the Note 7 explosion accident, Samsung still decided to put an end to their own &#8220;child&#8221;, regardless of how much effort they have put to produce and promote this product!<\/p><div style=\"float: none; display: block; margin: 0 -10px; text-align: center;\"><!-- MY End of Content -->\n            <ins class=\"adsbygoogle\"\n                 style=\"display:inline-block;width:300px;height:250px\"\n                 data-ad-client=\"ca-pub-4796993490224996\"\n                 data-ad-slot=\"7887885268\"><\/ins>\n            <script>(adsbygoogle = window.adsbygoogle || []).push({});<\/script>\n            <!-- MY News Mobile Middle -->\n                                <ins class=\"adsbygoogle\"\n                                     style=\"display:inline-block;width:300px;height:250px\"\n                                     data-ad-client=\"ca-pub-4796993490224996\"\n                                     data-ad-slot=\"3890141663\"><\/ins>\n                                <script>\n                                (adsbygoogle = window.adsbygoogle || []).push({});\n                                <\/script><\/div><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-31014\" src=\"http:\/\/www.pricepony.com.my\/blog\/wp-content\/uploads\/2016\/10\/note7-fb2-e1476342217240-1.jpg\" alt=\"note7-fb2-e1476342217240\" width=\"477\" height=\"250\" srcset=\"https:\/\/www.pricepony.com.my\/blog\/wp-content\/uploads\/2016\/10\/note7-fb2-e1476342217240-1.jpg 477w, https:\/\/www.pricepony.com.my\/blog\/wp-content\/uploads\/2016\/10\/note7-fb2-e1476342217240-1-300x157.jpg 300w\" sizes=\"(max-width: 477px) 100vw, 477px\" \/><\/p>\n<p>Samsung\u00a0even\u00a0decided to offer a complete refund for those who return the Note 7 they bought, without any conditions attached. The first replacement program has\u00a0cost Samsung one billion USD and the second one has &#8220;burned&#8221; another one or two billion of Samsung&#8217;s bank account. The entire process has made this Korean giant loose up to 40 billion USD of market share! This is a sacrifice that not every smartphone brand is willing to make.<\/p>\n<h3>Note 7 explosion: A lesson to learn!<\/h3>\n<p>In the end, Samsung did make a huge mistake in the production of Note 7. However, the way they take care of their customers after the scandal is really a big bonus.\u00a0The brand also comes up with new plans. Two of them are Samsung Galaxy S8 and Samsung Galaxy C9, which have been leaked recently. Let&#8217;s wait and see what Samsung will do\u00a0to reenter the smartphone competition!<\/p>\n<div class=\"903844ba193d23ab2be2617b0fd6a8be\" data-index=\"3\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<!-- MY End of Content -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:inline-block;width:300px;height:250px\"\r\n     data-ad-client=\"ca-pub-4796993490224996\"\r\n     data-ad-slot=\"7887885268\"><\/ins>\r\n<script>(adsbygoogle = window.adsbygoogle || []).push({});<\/script>\n<\/div>\n\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>The scandal of Note 7 explosion has cost Samsung billions of USD and partially destroyed their reputation. However, when we consider the way they handled the situation, there&#8217;s one thing of Samsung that is worth our appreciation: their customer service! Note 7 explosion: Samsung customer service\u00a0is highly appreciated Customer service is one of the most [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":31014,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[3],"class_list":["post-31012","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-samsung"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Note 7 explosion proves Samsung customer service at its best - Price Pony Malaysia<\/title>\n<meta name=\"description\" content=\"The scandal of Note 7 explosion has cost Samsung billions of USD and somehow, partly destroyed their reputation. 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